Information Technology Generalist 1
: Job Details :

THE POSITION Are you passionate about thriving in a dynamic work environment where you can tackle a diverse range of tasks, engage in intricate problem-solving, and provide exceptional customer service? The Infrastructure and Economic Development Delivery Center, specifically within the Technology Services Office, is on the lookout for a driven IT professional to become a vital part of the Infrastructure team. This role involves supporting a variety of technologies that facilitate applications and services for both employees and the citizens of Pennsylvania. You will play a crucial role in assisting multiple facilities and users across the south-central region, including Adams, Cumberland, Dauphin, Franklin, Lancaster, Lebanon, Perry, and York counties. If you are ready to take on this exciting challenge, we encourage you to apply today! DESCRIPTION OF WORK This role is situated within the Office of Administration, specifically under the Infrastructure and Economic Development (IED) Delivery Center, within the Technology Services Office (TSO) and the IT Coordinator Division. The primary responsibility of this position is to deliver a wide range of support and system enhancement activities tailored for Information Technology end users across various locations, including District and County offices, Construction Field offices, County Stockpiles, Welcome Centers, Driver License Centers, and other remote sites associated with PennDOT, DCED, and PEMA as needed. The individual in this role will engage in troubleshooting to resolve network issues, oversee the installation and maintenance of both hardware and software, and provide assistance to users in effectively integrating and utilizing information technology within their work applications. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); orThree years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; orOne year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; orAn equivalent combination of experience and training. Other Requirements:This particular position also requires possession of a valid driver's license. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.You must be able to perform essential job functions. Legal Requirement: The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS). How to Apply:Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.