Responsibilities: Diagnose and resolve technical hardware and software incidents Respond to technical assistance requests in person, by phone, and electronically Install software and hardware as needed Clean, modify, and repair computer hardware including monitors, keyboards, mice, and printers Manage servers, including user access and account management Set up new user hardware and physical workspaces Track and route incidents and document resolutions Identify and escalate situations requiring urgent attention Collaborate with others to complete tasks Redirect problems to the appropriate resource Learn to serve as a liaison between IT professionals and end users Qualifications: Working knowledge of Microsoft Windows, Android/iOS, desktop PCs, laptops, and Cisco network/VoIP equipment Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Self-driven with the ability to perform entry-level troubleshooting tasks Microsoft or other industry certifications are a plus Strong analytical and problem-solving skills Well-organized with good time management skills Strong customer service orientation Ability to work independently and as part of a team Knowledge of remote systems and servers Familiarity with Office 365 and Windows operating syetems including troubleshooting Network wiring, including working with switches, access points, and other network hardware Capable of working in a lift with harness PPE after training Comfortable working in a manufacturing environment Compensation and Benefits: This position features a competitive wage. As this is a temporary position, there are no benefits associated with this position. Company Overview: Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.