Customer Support Representative
: Job Details :

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments. Preform account maintenance, billing and negotiate pricing for yearly renewals and retain accounts that may be looking to terminate. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide high-quality customer service by responding to inquiries courteously and professionally. Resolve conflicts and negotiate mutually agreeable solutions. Escalate complex issues to the appropriate department when necessary. Document all relevant customer interactions accurately. Promote customer communication, satisfaction, and retention. Explain service contracts, billing terms, and account information clearly. Perform general administrative and clerical duties. Maintain accurate and up-to-date client records. Participate...Support, Representative, Customer Service, Retail, Staffing, Customer