Front Office Manager
: Job Details :

Learn & excel in Opera PMS system - Assist in managing & motivating front desk personnel - Assist with guest luggage - Provide room quotes and upsell to guest when possible - Ability to interact with guests and share hotel knowledge using personalization such as using the guest name - Responsible to know all functions to showcase the hotel to each guest - Maintain guest confidentiality - Maintain knowledge of hotel and brand rewards - Provide local information for shopping, dining, nightlife, and recreational destinations - Receive, store, and deliver luggage and mail - Make travel arrangements for guests to include sightseeing and other tours - Assist with coordination between Housekeeping and Front Desk - Verify charges / collect payment from guests for room stays - Respond to guest inquiries - Follow scheduled shifts and follow break and lunch requirements - Report any suspicious activity or unusual items in room - Report any irregular behavior from guests in public areas and or in ...Office Manager, Manager, Office, Business Services, Hotel