Lead Customer Service Representative
: Job Details :

Are you an experienced customer service professional ready to step into a leadership position? Staffmark is hiring a Lead Customer Service Representative for a rapidly growing partner company in Bridgeport, CT! This temp-to-hire role is perfect for someone who thrives in a fast-paced environment, loves coaching others, and is driven to deliver exceptional service. As the Lead CSR, you'll oversee a team of customer service specialists focused on providing a top-tier experience to online customers. From mentoring and coaching team members to resolving escalated issues, you'll be at the heart of ensuring performance and satisfaction. Schedule: 7 am - 4 pm, Tuesday - Saturday Pay: $21/hr. What You'll Do: Supervise day-to-day customer service operations and help your team meet key performance goals Coach and support staff to create a collaborative, high-performing work environment Track and report team metrics, troubleshoot challenges, and resolve customer concerns Act as the expert for com...Customer Service, Customer Service Representative, Representative, Leadership, Lead, Retail, Staffing