Office Clerk
: Job Details :

Under the direction of the Production Supervisor, the Production Service Representative (PSR) is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence. This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Assists customers with the account opening process. - Receives incoming email requests regarding company services. - Responds to escalated inquiries that require judgment in resolving issues or in making recommendations. - Accurately explains the terms/conditions and policies/procedures relating to the account. - Processes account payments. - Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer. - Performs account maintenance, including account changes, adjustment...Office Clerk, Clerk, Retail, Staffing