Call Center Training Specialist
: Job Details :

Develops, implement, and delivers knowledge, behavioral and skill-based learning, including technical training, for Presbyterian employees. Maintains technical skills with products and services by working on the phones 60% on average annually. Works with Learning Consultants and Operations Managers to determine learning and training needs. Assesses the development and performance needs of the target audience. Develops learning and training materials, including participant workbooks, audio-visual materials, and facilitator guides. Conducts evaluations of courses and other learning programs. Coordinates new employee training programs in the PCSC. Makes knowledgeable recommendations about new programs and technologies to enhance learning. Educates other members of the PCSC Team on new learning and training programs, as they are developed. Contributes to developing and maintaining the PCSC Training file directories. Serves as team representative on committees and task forces as needed. Dem...Training Specialist, Training, Call Center, Operations Manager, Specialist, Healthcare