Technical Support Specialist - CloudBand
: Job Details :

Nokia of America Corporation, Technical Support Specialist - Cloud. Band (Multiple Positions), Murray Hill, NJ. Provide L 2/ L3 Technical Support on Nokia Cloud platforms (CBIS, CBAM, NCS) and NCD. Troubleshooting complex issues involving E 2 E analysis of interworking topics (Infra and application). Debugging of problems, including identifying and viewing logs, compare/contrast, and investigation. Assist with multiple large-scale complex platforms and keep new product offerings on track. Maintain functional and technical requirements and communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer. Provide measurable input into new products, processes, standards or operational plans in support of business strategies. Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI Domestic travel required up to 10%. Telecommuting may be permitted up to 100% anywhere in the US. Must have a Bachelors degree or...Support Specialist, Technical Support, Cloud, Technical, Specialist, Support, Technology