IT Helpdesk Mid-level
: Job Details :

IT Helpdesk Mid-level Responsibilities: Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system Following up on any outstanding issues with customers regarding status and closure of incidents/requests Troubleshooting and resolve hardware, software and network problems Document procedures, FAQs, and inventory of assets Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions. Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities Company Securit...IT, Help, Staffing, Server, Network