Certified Medical Assistant Patient Services Representative
: Job Details :

Candidates must live in or around Erlanger/ Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site. The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, an...Medical Assistant, Patient Services, Representative, Medical, Customer Service, Certified