Authorized Service Partner (ASP) Specialist
: Job Details :

Serve as the primary point of contact for all ASP-related activities within the region/division. Support onboarding and training for new partners, ensuring alignment with Thermo Fisher service standards. Monitor and evaluate ASP performance using service metrics, customer feedback, and audit results. Maintain accurate partner documentation, including contracts, certifications, and compliance records. Collaborate cross-functionally with Field Service, Technical Support, Quality, and Commercial teams. Drive continuous improvement initiatives within the ASP program to optimize service delivery. Assist in managing the ASP portal, tools, and training resources. Provide regular reporting and insights to leadership on ASP network performance and trends. Minimum Qualifications. Bachelor degree preferred, or Associate degree with below experience 3 years of experience in service operations, vendor/partner management, or technical support. Strong organizational and project management s...Specialist, Technical Support, Field Service, Service, Project Management, Manufacturing, Retail