Director, NICE CXone & ServiceNow
: Job Details :

Posting Date 08/18/20252476 Swedesford Rd. STE 150, Malvern, Pennsylvania, 19355-1456, United States of America. This IT Director will be the IT product owner for NICE C - Xone and ServiceNow applications, supporting business stakeholders in their journey to leverage C - Caa. S/ Contact Center technologies to manage and improve customer experiences. This role partners with business and technical stakeholders to help turn visionary roadmaps into implementation blueprints with expertise in C - Caa. S, ITSM, Contact Center agent experience, self-service, artificial intelligence, and data management. This role will lead IT product & development teams that help enable the success of operational engagement centers and centralized support services. ESSENTIAL DUTIES - Act as Director-level product owner for centralized C - Caa. S (NICE C - Xone) and ITSM/ CRM (ServiceNow) with support from program team, manager direct reports, technical product strategist. Strategic and tactical accountabil...Director, Customer Experience, Leadership, Service, Product Management, IT, Administrative