Operator -Full time- McLeod HealthCall
: Job Details :

Operator - Full-time - McLeod Health. Call (MH 160#######) Responsibilities: Job Summary: The Telephone Operator serves as the first point of contact for incoming calls to the hospital, providing exceptional customer service and efficient call management. This role is responsible for directing calls, answering inquiries, and supporting hospital staff and patients by ensuring calls are directed to appropriate department to handle the caller's needs or request. Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail. Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner. Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations Operate a multi-line telephone system and paging system to facilitate hospital-wide communication. Respond to ...Operator, Health, Customer Service, Hospital, Operations, Healthcare