Workforce Management Scheduler
: Job Details :

Build, publish and maintain optimized schedules across Uline's national customer service team. Manage non-production activities for proper staffing levels to meet service levels. Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership. Partner with management to identify and drive Workforce Management (WFM) process improvements. Support customer service command center responsibilities monitoring real-time activities and volume. Minimum Requirements. High school diploma or equivalent. Bachelors degree preferred . years in customer service and / or Workforce Management (WFM) with experience using WFM software. Microsoft Excel experience with intermediate knowledge of formula definitions. NICE WFM (IEX) scheduling system experience is preferred. Strong multi-tasking, organizational and communication skills with excellent attention to detail. Benefits. Complete health insurance coverage and 401(k) with 6% employer match th...Management, Workforce, Scheduler, Customer Service, Staffing, Business Services