Description Position at Thrive Pet Healthcare Join Our Team at Laguna Beach Animal Hospital! We're a long-standing, community-focused veterinary hospital in beautiful Laguna Beach, CA, and we're looking for a full-time Veterinary Client Service Representative to be the welcoming face (and voice!) for our clients and their pets. At Laguna Beach Animal Hospital, we pride ourselves on creating a caring, friendly, and educational environment for every client who walks through our door. Our CSR team is the heart of that experience-you set the tone for compassionate, personalized care from the very first hello. What We Offer:
- Paid time off to recharge and enjoy our gorgeous coastal community
- 401(k) with employer match
- Medical, dental, and vision insurance
- HSA and FSA options
- Mental health support resources
- Paid parental leave
- Generous employee pet care discounts
- A supportive, close-knit team that feels like family
What You'll Do:
- Greet clients warmly in person and over the phone, making them feel valued and heard
- Accurately enter and update client/patient information in our system
- Schedule, confirm, and follow up on appointments
- Process payments and invoices with accuracy and care
- Document & process medication requests and call in prescriptions to outside pharmacies
- Educate clients on recommended products and services
- Keep our lobby clean, organized, and inviting
- Assist with various administrative tasks to keep the hospital running smoothly
What We're Looking For:
- A positive, team-oriented attitude and genuine love for animals and people
- High school diploma or equivalent
- At least 2 years of veterinary customer service experience
- Ability to lift up to 50 pounds and stay active on your feet throughout the day
Compensation: Pay starts at $18-$22/hour and is based on skills, qualifications, and experience. If you're looking for more than just a job-if you want to join a team where your work truly matters to pets, their families, and your community-we'd love to meet you!