Customer Service Representative
: Job Details :

Customer Service Representatives are the face of Aetna and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Engages, consults, and educates members based upon the members unique needs, preferences and understanding of Aetna plans, tools, and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources. In this role, you will act as a primary resource for our products and provide support for agents and/or customer teams. In this role you will learn how to help our agents grow their sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of growth and is an encourag...Customer Service, Customer Service Representative, Representative, Agent, Insurance Sales, Retail