Global Security Operations Center (GSOC) Global Director
Control Risks is hiring a Global Security Operations Center (GSOC) Global Director to build out an international GSOC program for a major client. This position will oversee the planning and implementation of a GSOC with operations in the US, EMEA, and APAC including the design of the physical space, creation of governance, and organization of resources.
We are seeking an experienced GSOC Manager who has built out similar programs for multi-national companies based in NYC.
Responsibilities include:
- Overseeing the development and growth of the Client's GSOC program, ensuring that monitoring, escalation and response capabilities are best in class and aligned with real-time threats and incidents that may impact operations or personnel on a regional or site-specific basis.
- Leading multiple Global Operations Centers and Teams across geographies and ensuring consistent quality standards while building a highly inclusive culture to ensure team members thrive.
- Owning the technology and process supporting the GSOCs. Developing requirements for and continuously looking to improve all aspects to serve better customer experience and team's efficient delivery.
- Partnering with leadership to address security requirements and concerns. Ensuring operational support for GSOC team and consistent and reliable security oversight for all locations.
- Managing senior-level client interaction and serving as point of escalation for GSOC team leaders.
- Establishing internal liaisons both at headquarters and operational locations who can help foster timely and efficient exchange of risk-related information.
- Establishing and maintaining cooperative working relationships with intelligence and law enforcement agencies and industry-related counterparts involved in the collection, evaluation and distribution of security information.
- Identifying negative trends evident through the analysis of security incidents and suspicious activity logs and advising management of suggested responses.
- Handling special projects, as assigned.