Information Technology Services Manager - On- Site in South Pittsburg, TN About Lodge Cast Iron We got our start over 125 years ago when Joseph Lodge founded the Blacklock Foundry in South Pittsburg, TN. His scrappy, hardworking spirit continues to lead us today. As a team, we believe cast iron is for everyone. We're dedicated to manufacturing American-made cookware that we're proud to use in our very own homes and excited to bring to kitchens, backyards, and campfires around the world. Day in and day out, we work together to stay safe, have fun, and be better than we were the day before.
What fires us up? By now, you may have caught on to the fact that we're serious about spreading the joys of cast iron. And while we're always on the lookout for ways to innovate, we believe in the adage: If it ain't broke, don't fix it. That's why we stand by a simple recipe of just iron and oil (no forever chemicals, since forever!). It's also why we're passionate about keeping our campus in our hometown of South Pittsburg, Tennessee, providing great jobs to our community. As we bring our cookware to the next generation of cast iron chefs, we're looking for people to help us stay true to our roots every step of the way. Does that sound like something you can get behind?
A Day in the Life of an IT Services Manager The
IT Services Manager is motivated to use their technological skills to improve our IT service level, by providing IT support for critical information systems and assets, lead projects, build solutions, implement new software and hardware, and provide training. To promote and build teamwork while creating a positive and safe work environment, and a strong company culture that embodies a drive for success, ownership of responsibilities, and a passion for being the best. To practice daily continual improvement in all areas.
Responsibilities: - Manage ITSM System and Processes.
- Provide Tier 2&3 help desk support to end users to troubleshoot and resolve issues quickly and efficiently.
- Network / Server / Systems Administration.
- Escalate Tickets to Managed Service Provider
- Maintain essential IT operations, including operating systems, network, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Lead projects, solutions, and key responsibilities within a larger business initiative.
- Partner with internal and external partners to communicate project status, activities, and achievements.
- Work closely with members of the IT team to troubleshoot systems issues, as well as respond to potential cyber threats.
- Support cloud systems and applications, such as Microsoft Azure, AWS, Exchange Online, Teams, Share Point, OneDrive, etc.
- Support business systems and applications such as ERP, HRMS, Shop Floor systems, customer service, CRM, etc.
- Provide Tier 2&3 help desk support to end users to troubleshoot and resolve issues quickly and efficiently.
- Install and configure hardware and software components for Servers and PCs.
- Anti-Virus and Windows systems support ensuring end user PCs are updated and protected / Review and respond to antivirus and anti-malware incidents, as well as suspicious emails.
- Mobile device support - handheld scanners, tablets, smartphones, etc.
- Document procedures and help create user guides.
- Ability to work both independently and in a team environment as needed.
- Ability to multi-task in a dynamic work environment.
- This is an on-site role. Candidate must be willing to work on-site & travel to satellite campuses for needed support.
- Occasionally after hours and weekend work.
- Other duties as assigned.
Minimum Requirements: - Bachelor's degree in Information Technology or equivalent.
- 5+ years of experience in an advanced Help Desk role.
- 5+ years of experience in Cybersecurity Practices
- 5+ years of experience in Network and Server/System Administration.
Summary of Necessary Knowledge, Experience and Skills: - Experience administering VMware environments.
- Experience with end user support, Help Desk systems, software installation, operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directory, virtualization and more.
- Strong understanding of Active Directory and Group Policy.
- Experience troubleshooting PCs, servers and network hardware.
- Proficiency with Microsoft Windows operating systems, both end user and server OS.
- Familiar with Microsoft Office applications, including Office 365 applications and SharePoint.
Employee Benefits - Competitive Pay
- Generous Paid Time Off
- Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability)
- On-Site Clinic and Fitness Center
- 401K Match and Deferred Profit-Sharing Program
- Quarterly Profit Sharing
- Employee Assistance Program
- Scholarship Opportunity and Tuition Reimbursement
- Employee Discount at Lodge Factory Store and Big Bad Breakfast
- Safety, Holiday, and Celebration Dinners
Equal Opportunity Employer Lodge Manufacturing does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, or veteran status.