Job Location : Fort Myers,FL, USA
Lee Health is seeking a Registered Nurse (RN) Manager for a nursing job in Fort Myers, Florida.
Job Description & RequirementsLocation:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901
Department: Customer Service
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate:$23.57 - $31.83 / hour
SummaryEnsures an excellent service experience is provided to patients and families. The position provides leadership to the Customer Service staff (Guest Service Representatives at the surgical waiting area// customer service office and the front desk staff and volunteers) including selection// evaluation// development// and restructuring as appropriate to deliver value to the units and departments. The manager works closely with leadership and staff to ensure all patient satisfaction data is reviewed and initiatives developed to improve results. Provides direction to leadership staff to promote quality patient care and customer service on a continuous basis. Advocates for patient rights. Coaches staff and leadership to address and resolve customer concerns and service defects identified in surveys// rounds and patient letters. Oversees the tracking// trending and reporting of patient compliments// complaints and overall satisfaction. This position across multiple departments and service lines in the acute hospital setting. Ensures proper dissemination of information regarding patients// healthcare system and community resources. Proactively rounds on a daily basis to increase number of positive patient encounters.
RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/Preferredand/orBachelor'sHealthcarePreferredorBachelor'sPublic RelationsPreferredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/Preferredand/or5 YearsCustomer ServiceRequiredand1 YearHealthcareRequiredState of Florida Licensure RequirementsLicensesRequired/Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/Preferredand/orUS:FL:Fort Myers
Lee Health Job ID #73725. Posted job title: Guest Service Manager
About Lee HealthLee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health system and Safety Net Hospital in Florida that receives no direct tax support.Benefits