myHR Representative 10:30am - 7:00pm EST (HYBRID)
: Job Details :

You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers. You will triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards. Handle confidential and sensitive information (i.e. HIPPA related)Provide training to employees and managers on Workday functionality and HR processes. Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required. Assist employees and managers with my. HR portal and Workday system navigation and completing transactions. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to inf...Representative, HR, Customer Service, Manufacturing, Administrative, Manager