Call Center Agent
: Job Details :

Process basic member requests received via incoming calls. Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc. Perform account research, processes account transfers, accepts wire transfer and Western Union requests and forwards to appropriate personnel for processing. Processes check orders, performs account file maintenance. Cross-sells credit union products and services. Identifies and actively seeks opportunities to increase household penetration of credit union products and services. Qualifications Education and/or Experience: High School Diploma or general education degree (GED). One -two years experience in a Call Center environment and/or financial institution experience. Salary Range: $19.26-$28.90 Service Excellence Standards When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: - We see it. We own it. We get it done. -...Call Center, Agent, Technology, Banking