Customer Service Representative - Operations
: Job Details :

The Customer Service Representative is responsible for handling inbound calls, email inquiries, and social media messages from customers or other individuals seeking a response to a compliment, problem or issue. In addition, this position is required to assist with research and resolving issues along with handling various conflicts by providing positive resolution or forwarding to field management or other departments for resolution. Primary Responsibilities: Respond to all incoming customer phone calls and email inquiries that are managed within the customer service platform. Identify the type of attention that is needed for various situations and conclude these requests based on priority standards. Respond to requests and inquiries using prepared responses based on macros within the company's customer service platform. - Maintain a working knowledge and understanding of store operations and company culture. Provide trend information to your supervisor for identifying possible opportu...Customer Service, Customer Service Representative, Operations, Customer Experience, Representative, Operation, Retail