Service Desk Specialist
: Job Details :

Provide second level support for workstations, applications, mobile devices, communications, network infrastructure and related technology. Support includes, but not limited to, installation, testing and troubleshooting of hardware, software and peripherals within Lubbock County standards and guidelines. Works in a team to provide optimal service and support to Employees. Communicates clearly and effectively, maintains confidentiality and interacts with Staff professionally. Participates in program planning, policies or objectives and various assigned projects. This position may work after normal business hours including on-call. Essential Duties Responsible for the daily desktop hardware and software support issues submitted via tracking system. Triage incidents and requests ensuring they are resolved within the established Service Level Agreement. Responsible for desktop engineering as creating and testing computer images. Support mobile devices. Works with vendors to support and...Service Desk, Specialist, Information Technology, Computer Science, Microsoft, Operations