Patient Pay Collections Specialists
: Job Details :

Collects correct payments from patients, while minimizing patient complaints. Essential Functions. Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment. Utilize collections expertise to identify and escalate patient grievances to management. Makes collection phone calls on all past due accounts targeting outstanding accounts for overdue payments regarding 90 plus day old accounts. Ensure all payment plan tracking documents are updated daily. Serve as a customer service point of contact for all inbound calls routed to the department. Resolve patient account issues in a respectful and timely manner. Required/ Preferred Education and Experience. High School Diploma or equivalent required. Minimum of 2 years experience in medical collections required 3 years within a call center environment required. Experience working with all payer types to include Medicare, Medicaid, and third-party commerci...Collections, Patient, Specialist, Technology, Healthcare, Payment