Claims Specialist
: Job Details :

Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy. Determine best course of response to send to client for request based on SLAs with clients, state instructed deadlines and internal practices. Consult with state adjudicators to provide timely and accurate information on claims and questionnaires. Answer phone calls and provide responses to state agencies on needed information regarding claims filed. Construct information requests from state agencies to go directly to clients. Adhere to all state regulations and guidelines. Address questions, concerns or issues with internal teams and escalate as needed. Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes. Testify in unemployment hearings regarding timeliness of claim responses. Ensures work is accurate and complete, processed timely and free from errors ...Claims Specialist, Claims, Specialist, Microsoft