Patient Access Rep I
: Job Details :

Major Responsibilities:Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our AIDET standards 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service. 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them. 5)Hand-patients off to the next area with a clear thank you. When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-pa...Patient Access, Patient, Care Coordinator, Physician, Financial, Insurance, Healthcare