Supervisor, Service Desk-Level II
: Job Details :

The position of Supervisor, Service Desk-Level II is established to supervise and support the service desk level II team. This position oversees functions including PC imaging improvements and Disaster recovery planning and implementation. In addition this position is responsible for providing support for the ATM network and fleet management. This position will escalate support while maintaining quality service standards set by the organization, as well as continuous improvement of the user experience. Minimum Qualifications (Education, Experience, Skills):Bachelor's degree in a technical discipline, such as Information Systems, or equivalent experience. MCP, MCSE, MCSA, or equivalent certification . years of experience in a senior technical position, with at least 6 months in a leadership role. Experience managing windows desktops, servers, group policy, and active directory. Experience in an IT Operational leadership role such as help desk, PC support, or technical operations . years...Service Desk, Supervisor, Technical Support, Service, Operations, Staff, Technology, Banking