Central Scheduler
: Job Details :

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Responsibilities: Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs. Assists with contacting and rescheduling patients when providers schedules change. Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C. A. R. E.2. Be an ambassador for UPMC. Provide the best C. A. R. E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based pract...Scheduler, Administrative, Healthcare, Patient, Practice