Field Service Center Manager
: Job Details :

Include:Direct supervision of service engineers and technicians to ensure successful implementation, installation, repair, calibration and support of customers hardware, software and/or network products and/or systems. Understands and meets customer needs through the implementation of services, the provision of effective delivery processes, and ongoing support. Ensuring supervised employees carry out Agilents Standards of Business Conduct and exhibit Agilent Values. Ensure understanding of global and local strategies. Ensuring supervised employees meet or exceed performance metrics. Work with employees on soft skills and technical skills development to support business needs. Aligns work schedules to meet the needs of the service center. Includes FTO approval. Decision making on mid value expenditures (>$5,000)Engagement with sales channels and internal partners for sustained growth and optimizing customer satisfaction. Review service center data and operations and utilize findings t...Field Service, Manager, Chemistry, Operations, Field, Service Engineer, Manufacturing, Retail