Regional Maintenance Director
: Job Details :

Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We are seeking a Director of Maintenance & Logistics to scale and develop a multi-tiered maintenance logistics network designed to efficiently service our growing real estate portfolio of roughly 50 buildings and 300 units distributed across the greater Boston area. As the Director of Maintenance & Logistics at Groma this role will work in coordination with the Property Operations departments to maintain and deploy resources and personnel for maintenance, construction and field operations. As the first member of our logistics team, this role will involve building critical infrastructure for the company as we continue to grow.

Regional Leadership & Team Development

• Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians.
• Establish performance metrics and conduct regular evaluations, providing impactful coaching and fostering a culture of continuous improvement.
• Develop and implement comprehensive training programs to enhance team skills and capabilities.
• Optimize staffing models and resource allocation across the portfolio to ensure maximum efficiency and responsiveness.

Strategic Maintenance Operations

• Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio.
• Oversee the prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment.
• Implement robust inspection protocols to proactively identify and address maintenance needs across all properties.
• Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies.
• Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services.
• Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with all safety and regulatory standards.
• Conduct regular quality assurance reviews of vendors, addressing any issues and fostering strong, mutually beneficial relationships.

Resident Experience Enhancement

• Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes.
• Develop and implement communication strategies to keep residents informed about maintenance schedules and significant updates.
• Champion initiatives that enhance overall resident satisfaction through superior maintenance service delivery.
• Lead the planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value, and potentially larger strategic initiatives.
• Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful and timely completion.
• Collaborate with cross-functional teams on capital improvement projects and property upgrades.

Safety, Compliance & Risk Management

• Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to local, state, and federal regulations.
• Oversee safety training programs and promote a strong safety culture throughout the regional team.
• Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities.

Financial Oversight & Budget Management

• Develop, manage, and adhere to comprehensive regional maintenance budgets.
• Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures.
• Provide detailed financial reporting and analysis to senior leadership.

Qualifications

• 7-10 years of progressive experience in residential maintenance management, with a strong background overseeing a portfolio of 500+ units.
• Minimum of 3-5 years of experience in a leadership role overseeing multiple teams or properties (e.g., Regional Manager, Senior Maintenance Manager).
• Demonstrated ability to manage complex operations and multiple competing priorities in a fast-paced environment.
• Extensive knowledge of all aspects of residential building systems, including HVAC, plumbing, electrical, carpentry, and general construction.
• Proven track record in strategic project management, including budget and timeline oversight.
• Exceptional leadership, team-building, and interpersonal skills, with the ability to inspire and motivate a large, diverse team.
• Superior communication and negotiation skills, capable of interacting effectively with residents, vendors, and senior leadership.
• Proficiency with property management software (e.g., Yardi, AppFolio, RealPage) and strong analytical skills.
• In-depth knowledge of Massachusetts building codes, safety regulations, and housing laws.
• Highly adaptable and flexible, with the ability to respond to business needs, including potential off-hours support or emergency response.
• Proficient in Google Suite and eager to adopt new technologies to enhance operational efficiency.
• Must be comfortable driving throughout the Greater Boston area to support regional operations.
• A valid driver's license, a clean driving record, and proof of insurance are required.
• Bachelor's degree in a related field preferred; equivalent experience will be considered. Relevant certifications (e.g., HVAC, CPO) are a plus.

Working Hours

A healthy work-life balance is important to our team, but this isn't your standard 9-5. This position will primarily operate within normal business hours week-to-week but is also expected to be available during on-call weekends and assigned holidays for property-related emergencies. A list of Groma's observed holidays that require on-call coverage by the Property Operations team:

• New Year's Day
• Birthday of Martin Luther King, Jr.
• Presidents Day
• Memorial Day
• Independence Day (Fourth of July)
• Labor Day
• Thanksgiving Day
• The day after Thanksgiving Day
• Christmas Day

About our Culture

At Groma, we're looking to build something big and are on a fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short time period.

We are also focused on maintaining our dynamic in-office culture at Groma's headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company's success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We've got a gym, shower/locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office a comfortable work environment and a fun place to be. We understand that everyone will need flexibility from time to time, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here are some of our core ones:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are trying to solve require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• High-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• Competitive compensation package
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they'd like to - to share the meaning of that day with the broader team

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