IT Operations Center Analyst
: Job Details :

The Network Operation Center (NOC) has three main roles:1. To ensure maximum possible service availability and performance;2. To provision customer network services on core equipment;3. To provide support services for Engineering and other technical teams. These result in a highly diverse range of duties for the NOC - our analysts are required to ensure they are fulfilled in a timely, co-operative and professional manner. As part of a 24 x 7 x 365 team, you will use automation and tools, enhancing processes to monitor, manage, and administer network(s), infrastructure, and/or applications in a repeatable, standardized and efficient manner. Rapidly identify and execute real-time actions to achieve return to service, performing root cause analysis, and implementing corrective measures to prevent future occurrences. You will work with our Service Desk and engineering teams to proactively manage and escalate problems within the network. Responsibilities:Works closely with the Service Desk ...Operations, Analyst, IT, Operation, Network, Service Desk, Technology, Healthcare