Job Location : New Braunfels,TX, USA
Responsive recruiter Benefits: Bonus based on performance Employee discounts Flexible schedule We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:Opportunities for personal and professional growthA fun working environment, with supportive co-workersFlexible SchedulingExposure to new skills and opportunities allows for change and growthDiscounts on services and productsJob SummaryFrenchies Modern Nail Care is looking for a dedicated receptionist/concierge to join our team! When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand- this is our concierge! The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is excellent at working with computers and is also accountable for all front desk operations including phone, retail sales, cash transactions, guest POS activities, guest experience cycle, and general day-to-day operations.Responsibilities Responsible for implementation of guest experience cycle for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management. Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in the implementation of ongoing process improvement. Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed. Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties. Other duties as assigned in the spirit of teamwork. Follow safety standards in all aspects of performance of the above functions, report/remove unsafe equipment and attend safety/training education sessions.Additional ResponsibilitiesCoverage of shifts in short-notice/emergency situations (sickness, etc.).Customer contacts and rescheduling if needed.Participate in defined community outreach requirements (volunteerism). Qualifications2+ years of customer service experienceExperience as a receptionist preferredExceptional customer service and professional phone mannerOverachieving attitude and enhanced work ethicAdvanced computer skillsExcellent multi-tasking skills Compensation: $12.00 - $15.00 per hour Nail smarts and good vibes wantedFrenchies is not your typical nail salon. Frenchies is a clean, modern, and engaging nail salon providing exceptional services for guests. When you visit a Frenchies you'll find friendly professionals, a fun vibe, and a super clean inviting space that gives you all the good feels.The perfect nail salon is hard to find-spas are often overpriced; express salons sacrifice quality for speed. Now, there's Frenchies Modern Nail Care, a brand-new concept taking nail care to the next level. Frenchies is an affordable nails-only studio that is natural, exceptionally clean, and most of all, focused on guest and team health. We pride ourselves on superior cleanliness, and don't do acrylic nails or use jetted tubs-both possible health hazards. Frenchies takes clean to the next level by using sanitation and sterilization techniques that go beyond industry standards and regulations to guarantee a clean, fresh, comfortable guest experience that's also kind to the environmentAt Frenchies, Nail Technicians are equipped with top-notch products because we value health. These top-notch products in use at Frenchies are not only beneficial and healthy for guests, but they are also healthy for nail specialists to use day in and day out! In addition to health, we value FUN. You'll find a team that has fun doing what they love in an environment that they love. If you are a licensed nail technician or cosmetologist that has a passion for nail care - we would love to meet you!At Frenchies, you'll love your work, and we'll love you right back.