Join to apply for the PATIENT SERVICE COORDINATOR I role at Johns Hopkins Care at Home
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Join to apply for the PATIENT SERVICE COORDINATOR I role at Johns Hopkins Care at Home
Requisition #:655996 Location:Johns Hopkins Care at Home, Baltimore, MD 21201 Category:Non-Clinical Professional Schedule:Day Shift Employment Type:Full Time You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential. What Awaits You?
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services. Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests. Hear from our hospital president Shift Full Time Day Shift Weekends Included Education
- High School Diploma or equivalent.
- Post high school education or training, preferred
Knowledge
- Basic Computer Skills
- Basic medical terminology for homecare field
- Customer service principals and service expectations
Skills
- Effective and professional communication with customer and referral
- Effective verbal and written communication skills
- Multi-tasking - follow through for completion
- Call center experience, minimum of 6 months
- Timeliness - prioritization of work
- Adaptive, empathetic, and patient - positive attitude
- Time management, priority setting & organization skills
Work Experience
- 2 years customer service, preferred
- Experience working in a medical environment - familiarity with durable medical equipment, preferred
- 2 years call center, preferred
Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:
- Full medical, dental, and vision plans,
- Retirement plans,
- Paid time off (PTO),
- Tuition reimbursement for you and your dependents,
- Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
- Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
- And more! Visit
Important Notices
- Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum $15.00/hour - Maximum $ 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply Seniority level
- Seniority level Not Applicable
Employment type
- Employment type Full-time
Job function
- Job function Health Care Provider
- Industries Hospitals and Health Care
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