Job Location : Green Bay,WI, USA
Salary: $25.16 HourlyLocation : 305 E. Walnut St. Green Bay, WIJob Type: Full-timeJob Number: 2025-00812Department: Veterans ServicesOpening Date: 08/15/2025Closing Date: 8/24/2025 11:59 PM Central Job SummaryUnder the supervision of the Veterans Service Officer, the Assistant Veterans Service Officer acts as lead to assist veterans in obtaining State and Federal VA benefits. The Assistant also assumes the duties of the Veterans Service Officer during periods of absence and provides daily operational supervision to staff. Essential DutiesServes as senior case manager. Interviews and advises veterans and/or dependents on eligibility for WDVA State benefits and Federal VA benefits. Prepares and submits applications for appropriate benefits; such as compensation, pension, education, etc. Assists Veterans Service Officer with preparation of annual operating budget and annual WDVA CVSO grant.Maintains records for veteran's store, including overseeing inventory of products available for purchase by veterans.Works with Veterans Service Officer on donations for veterans. Makes deposits with the Treasurer's office and prepares thank you letters to donors.Independently gathers and analyzes data, when required, and compiles necessary reports.Orders, maintains and organizes office inventory and supplies. Orders business cards for staff.Handles accounts payable functions.Prepares payment vouchers for conference fees, travel expenses, and lodging.Responds to correspondence as requested by the Veterans Service Officer.Interviews clients requesting hardship aid and makes determination for approval/denial.Conducts outreach to area colleges and universities and maintains good communication with school Veterans coordinators. Provides other outreach as assigned by Veterans Service Officer.Maintains accreditation with at least 3 regional office service organizations. Attends annual WISCVSO spring or fall conferences or National conference to meet this standard.Updates information from Federal VA on technical issues and changes. Also serves as liaison with Brown County Technology Services on issues & changes.Trains new staff.Assists Veterans Service Officer in decision making regarding selection, discipline and discharge of staff.Coordinates with staff and Veterans Service Officer to recommend office policies and procedures for improvement of office operation.Serves as notary public for veteran documentation.Updates and maintains departmental website. Minimum Qualifications RequiredEducation and Experience:Associate degree in office management or public administration, supervision or similar program such as finance or health care required.3-5 years of benefits specialist experience at a productive level required.Licenses and CertificationsValid Wisconsin Driver's License.WDVA Accreditation or NACVSO. Must continue accreditation on a yearly basis.VA Current Annual Training for permission to use Centrex, Share, VBMS or Virtual VA. Knowledge, Skills & AbilitiesKnowledge of general office procedures. Must maintain annual accreditation standards.Must demonstrate leadership skills in helping to resolve staff or office issues.Experience with VETRASPEC database program.Experience and knowledge in Word and Excel.Knowledge of pertinent laws, statues, codes, regulations and terminology regarding state and federal VA benefits and programs.Ability to maintain privacy and confidentiality of veterans/dependents records.Ability to work independently, make sound decisions and use good judgement.Specialized knowledge in WDVA and VA benefits/programs.Knowledge of and ability to utilize computer/scanner and required software.Knowledge of bookkeeping and general clerical duties.Knowledge of VA Websites: VA SEP, Share, Centrex, VBMS and Virtual VA.Ability to follow complex oral and written instructions.Ability to learn and administer all WDVA/VA benefits and programs.Ability to maintain confidential information and files.Ability to operation a variety of standard office equipment.Ability to train and supervise employees.Ability to accept responsibility and exercise independent judgment.Ability to interpret laws, procedures and implement departmental policies.Ability to keep complete financial and statically records.Ability to establish and maintain effective working relationships with staff and the public.Ability to communication effectively both orally and in writing.Ability to work required hours of the position.Brown County is an E-Verify employer. Click the links below for more information. For a summary of benefits offered, click on the link below:Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: