DUTIES AND RESPONSIBILITIES:
- Answer phones - provide information about the marina and slips to customers inquiring about a slip, help existing customers with any questions, comments, or concerns, determine if any issues need to be escalated to the Office Manager.
- Respond to emails sent to our community email, forward to Office Manager or Marina Manager if it is necessary.
- Greet any new or existing customers in the office - address the customer when they walk in,determine needs, offer and provide coffee, provide information and answers to any questions, escalate any issues to the Office Manager.
- Refill Coffee Station at the end of each day so that it is ready in the morning (creamer, stir-sticks, cups, lids, coffee beans in the machine, sugar, etc.).
- Add Inquiries to TMP daily.
- Send applications/information to prospecting customers via email.
- Schedule and perform tours of the marina.
- Receive, look over, and forward applications - ensure Insurance and Registration documents are acceptable and that the application has been completely filled out. Ensure that photos of the vessel have been included with the application. Forward acceptable applications to the Marina Manager.
- Create member files in the shared drive for any new customers.
- Prepare and send Leasing Agreements and New Boater Paperwork via Adobe Signto customers whose applications have been approved by the Marina Manager.
- Create and regularly update TMP profiles for new customers - create reservations, recurring billing charges, memos, and transactions.
- Complete Deposits & Daily Sales reports and send to Accounts Receivable Manager daily.
- Perform an Office File Inspection every month and send to the Office Manager by whatever deadline has been pre-determined by the company.
- Prepare and send out a Customer Newsletter to be emailed to members on the 1st of every month.
- Send the Social Media Manager photos of the marina and marina members for our social media/Facebook each week on Thursdays.
- Charge Late Fees on the 12th of each month and report any members who are over 41 days late to the Office Manager. Send Late Letters #1, #2, and #3 to members throughout the month. File Delinquent Reports for each member who receives a Late #2 email.
- Print Expiration Reports and send Missing Document emails and scan & file any documents provided to the office.
- Print important emails as PDFs and upload to DiVA & file daily.
- Update Email Blast List regularly to ensure it is current and accurate.
OPERATING RESPONSIBILITIES:Work performed and composed of a variety of different tasks, calling for the use of sound judgment, and compliance with policies and procedures. Must be a self-starter and be able to work in a team environment to achieve team, department, and company goals. Assists with a number of projects at one time and may be interrupted frequently to meet the needs and requests of customers.QUALIFICATIONS:1. Excellent customer service skills - known as someone who goes above and beyond2. Must have a positive attitude3. Must have highly effective communication skills and time management skills4. Must be able to maintain a calm, positive attitude during periods of high activity5. Ability to manage multiple project simultaneously6. Excellent attention to detail.7. Must be able to pass a background check8. Basic water safety skills9. Must be able to work in extreme weather conditions10. Ability to work under pressure.11. Must be able to work flexible hours on the needs of the property12. General accounting knowledge and basic understanding of financial statements;