Job DescriptionUnder the supervision of the Application Support Manager, the incumbent of the Project Assistant item will serve as Application Support Specialist and will manage and support computer programs dealing with the most sensitive hospital information including medical records and other patient information. Duties will include:
- Administer and optimize Windows Group Policy Objects (GPO) for organizational efficiency.
- Provide robust support for Helen Hayes Hospital infrastructure, ensuring secure and efficient access management.
- Support Windows Active Directory, contributing to the security and efficiency of user and computer accounts.
- Assist in managing and configuring virtual environments, enhancing remote accessibility and performance.
- Deploy and maintain application deployment tools, ensuring seamless software distribution and updates.
- Monitor IT infrastructure using advanced tools, proactively addressing, and resolving any issues.
- Work closely with various teams to troubleshoot and resolve complex technical problems.
- Document system configurations, changes, and processes for effective knowledge management.
- Participate in an on-call rotation to provide round-the-clock support for critical IT systems and infrastructure.
- Stay updated with the latest technologies and best practices in systems engineering and infrastructure management.
- Other duties as assigned.
RequirementsA bachelor's or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND two years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;Or 2. A bachelor's or higher level degree in any field AND three years of experience in computer related areas as described in #1 above;Or 3. an associate's degree* with 15 semester credit hours in a computer science field AND four years of experience in computer related areas as described in #1 above;Or 4. Five years of experience in computer related areas as described in #1 above.
PREFERRED QUALIFICATIONS/COMPETENCIES:• 5 years of experience in desktop support in a networked environment • Excellent knowledge of network architecture and terminology. • Experience in installing, using, maintaining, and providing customer support using workstation tools, including office automation tools, email, and remote-control software. • Operational knowledge of telecom systems including Private Branch Exchange (PBX) systems. • 2 years of experience in virtual infrastructure including Nutanix, VMware, Citrix, Hyper-V. • Excellent interpersonal skills, including written and oral communications. Must be able to work with both technical and non-technical personnel • Electronic Medical Records (EMR) system experience installing, using, maintaining, and providing user support. • Excellent organizational skills.BenefitsBenefits
- Health Insurance
- Dental Insurance
- Vision Insurance