Patient Service Representative
: Job Details :

Patient Engagement & Communication:Ensure excellent customer service by greeting patients, visitors, and families in a professional and friendly manner utilizing the AIDET framework. Assist patients with the check-in/check-out process, ensuring all required forms are completed. Provide accurate information regarding appointments, services, insurance and other coverage options, and health center policies. Maintain confidentiality and security of patient information in compliance with HIPAA and health center policies. Care Team Support:Attend and participate in daily huddle to support efficient and smooth patient flow. Communicate regularly with other care team membersespecially Medical Assistants and providersto ensure efficient daily operations and to manage changes effectively. Coordinate communication between patients, clinical staff, and other team members. Appointment Scheduling & Coordination:Schedule patient appointments, including follow-ups and reschedules or cancelations, ac...Patient, Representative, Service, Health, Retail, Healthcare