Customer Service Support
: Job Details :

Description Acara Solutions has a Hybrid - Customer Service Support in Livermore, CA for an semiconductor industry. Duties: Interacts with customers, company account team, and field service representatives to handle a variety of pre-sales and post-sales service functions for both domestic and international customers. Engages in extensive direct customer interactions, responsible for processing customer orders in SAP MPL system with expediency and accuracy, including machine down orders, RMAs, exchanges, and service orders. Responsible for order entry, validation, and monitoring orders to ensure they meet delivery schedules. Experienced in outbound and reverse order processing. Must be flexible to work weekends and holidays. You will receive the following: Pay: $35/hr Shift Hours: Remote/ On-Site: on-site flex; Monday-Wednesday on-site & Thursday-Friday remote , 7 AM to 6 PM PST. Job Requirements Required Skills / Qualifications:

• 1-2 years of SAP MPL order processing and call center experience.
• Must be highly responsible and able to follow through on tasks to completion.
• Clear and effective verbal and written communication.
• Flexible to handle different situations and work schedule.

Preferred Skills / Qualifications:

• SAP knowledge

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.