Director, Implementation & Technical Services
: Job Details :

Lead and manage the full lifecycle of client implementations, including discovery, solution design, configuration, testing, deployment, and support. Oversee OMS and ERP ensuring accurate system configuration and alignment with operational workflows. Manage technical integrations with clients and vendors, including EDI, API, and other system-to-system communications. Serve as the senior point of escalation for complex technical issues during implementation and post-go-live support. Collaborate with internal stakeholders - including Sales, IT, Operations, and Professional Services - to ensure smooth handoffs and alignment. Build and maintain a high-performing team of implementation specialists, technical project managers, and support analysts. Develop and maintain project plans, status reports, and performance metrics to monitor project success and team effectiveness. Continuously evaluate and improve implementation methodologies, tools, documentation, and SOPs. Ensure compliance with cl...Technical, Director, Implementation, Project Management, Operations, Service, Technology