Patient Services Representative | Full Time
: Job Details :

This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned. Essential Duties and Responsibilities. Answers telephone promptly and directs calls appropriately. Greets patients warmly and respectfully. Communicates efficiently and effectively with patient and significant others and keeps them informed. Obtains complete demographic and insurance information and enters into the system accurately. Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information. Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the...Patient Services, Representative, Patient, Medical Receptionist, Customer Service, Healthcare