Salary : $48,006.40 - $52,000.00 Annually Location : PA, PA Job Type: Full-time Job Number: 2157001 Department: Admin Services Division: Information Services Opening Date: 08/14/2025 Closing Date: 11/12/2025 11:59 PM Eastern FLSA: Non-Exempt Bargaining Unit: 2000 Applicants must possess valid employment authorization to work in the United States.Applicants must have the ability to work on-site at City of Lancaster, Pennsylvania locations. Primary Functions and Job Details This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems. This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC. Examples Of Essential Duties
- Follows safe practices in the performance of duties.
- Respond to staff requests for help through a web-based ticketing-system
- Supports all technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment.
- Assists staff with hardware and software challenges.
- Assists staff with new hardware and software through the use or development of training and training materials.
- Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions.
- Upgrades systems to enable compatible software.
- Monitors overall network performance; recommend changes or upgrades, as needed.
- Maintains and continually updates knowledge of security protocols, IT systems, networking infrastructures, and database systems.
- Documents and executes proper Cyber Security requirements.
- Performs system administration duties-including but not limited to addition or change of user profiles, passwords, menus, and libraries; analyze system utilization; system monitoring and general housekeeping (shared responsibilities).
- Performs other duties: Security System and PC changes, manage Windows images for PC's, PC support, printer support.
- Maintains working components through repair or replacement.
- Manages IT systems and has access to confidential employee and City information.
Typical QualificationsEducation, Training and Experience
- Network/Infrastructure and Telecommunications:
- Must have a minimum of Associate's Degree in Computer Science or a related field from an accredited college or university or
- Three (3) years of progressively responsible experience in personal computers maintenance, wide area networks analysis and maintenance, telecommunications support (with at least one year experience in VoIP systems), and customer training/assistance.
- Both are preferred.
Licenses and Certificates
- Possession of a valid Pennsylvania State Driver's License is required.
Environmental Conditions
- Indoors, Environmentally Controlled.
Safety Equipment Used or Needed
Comments
- This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.
Knowledge, Skills and Abilities
- Knowledge of safe practices in an office environment
- Knowledge of software installation
- Knowledge of telecommunications
- Knowledge of standard operating systems including Windows, OSX, and Linux
- Knowledge of Active Directory and Microsoft Azure
- Knowledge of web-based applications
- Must have sound analytical thinking skills and attention to detail
- Ability to write and follow documentation and procedures
- Ability to solve and understand computer and software problems when they occur
- Ability to select different types of hardware for complicated systems that may need special hardware
- Ability to establish and maintain effective working relationships with other administrative officials and the general public
- Ability to prioritize work, to be flexible, and to work well under pressure
- Proven ability to read, write, speak and comprehend English is required
- Proven ability to work as part of a team and to collaborate successfully with others is required
- Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
- Proven ability to remain confidential when exposed to sensitive and personal information.
- Ability to explain technical problems in layman's terms.
- Commitment to Core Values (Quality, Teamwork, Integrity, Respect)
The City of Lancaster offers a comprehensive benefit package to benefits-eligible positions. Medical (PPO and HDHP/HSA options), Dental, Vision, Life Insurance, FSA, Critical Illness and Accident Insurance, Pension(s), 457 Deferred Compensation, Sick, Vacation, Personal Time, as well as 13 Paid Holidays for non-essential positions (Bonus days given in lieu of holidays to essential positions).