LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety. This mindset is represented at every level of our company and by all of our team members. At LISI AEROSPACE, we focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, our company is growing fast and always welcoming new talents. SUMMARY The Desktop Support Specialist individual is responsible to deliver quality customer service to computer users by providing a single point of contact to report Information Technology problems or inquiries in accordance with Company policies, procedures, HSE and quality standards. Provide numerous levels of support via phone and desk side. Rotating role between desk side support and provide technical support in the configuration, installation, and maintenance of desktop systems and peripherals. To perform this job successfully, an individual must be able to satisfactorily perform each essential requirement represents the knowledge, skill, and/or ability. This document does not create an employment contract, implied or otherwise, other than an at will relationship. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Reasonable accommodation for disabilities may be made for one or more of the following:
- Support Organization staff by defining specific end-user desktop requirements and resolving desktop problems (includes PC hardware, PC software, peripherals, and digital desktop phones).
- Prioritization of trouble tickets/work orders.
- Document trouble tickets in detail.
- Provide status to customers of assigned tickets.
- Install and configure desktop hardware and software in accordance with published policies.
- Perform asset management activities of tracking software licenses and desktop usage.
- Requisition additional software licenses and hardware (PC's, printers, scanner, phones, and components) in accordance with published guidelines.
- Maintain remote access accounts as necessary.
- Provide technical project support as necessary.
- Perform metrics reporting as necessary.
- Provide Level 1 support and assist Level 2 support as appropriate.
- Adhere to Information Technology policies and procedures.
- Other duties and tasks, as assigned.
Ways of working, Experience, and Behaviors To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; understands the workflows and procedures.
- Technical Skills - Understands and has working knowledge of cost accounting principles, financial and accounting principles; analyzes, evaluates, and develops processes and procedures to ensure accurate and timely consolidation of product costs and profitability.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquiries regardless of the situation; Demonstrates group presentation skills; Participates in meetings. Strong verbal and written interpersonal and communications skills. Superior telephone etiquette and the ability to deal effectively with customers, peers, and management.
- Written Communication - Writes documents clearly and accurately; Transfers technical data into meaningful written documents that can be understood by all levels of the organization.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources in a creative way only adding cost as necessary; Sets goals and objectives; Develops realistic action plans. Excellent follow through and attention to detail, strong problem-solving skills and decision-making ability. Good task management and organizational skills.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Supervisory Responsibilities This position has no supervisory responsibilities. ESSENTIAL JOB REQUIREMENTS SKILLS AND ABILITIES Education and/or Experience
- High School Diploma or GED with some college or equivalent related experience and training; or equivalent combination of education and experience.
- 5 years' experience in processing, desktop support and resolving calls for technical support.
Language Skills Must have excellent communications skills and possess the ability to respond to common inquires or complaints from customers, regulatory agencies, or members of top management. PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND ,SAFETY Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak or listen. The employee is frequently required to sit, stand, and walk for extended periods and requires eye-hand coordination, and manual dexterity use hands to finger, handle, touch or feel. The employee is occasionally required to crouching, kneeling, bending over, reaching over, at shoulder level lift, carrying, pushing, and/or pulling up between 15 to 30 pounds and occasionally lift or carry up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Hearing level within normal/average range. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Safety and Environmental The responsibilities of the position include compliance with company and governmental safety, environmental and hazardous materials regulations and procedures. Employee will be required to wear personal safety equipment such as safety glasses, hearing protection, or proper footwear PPE in specified area. BENEFITS: Medical Dental Vision FSA/HSA 401K Matching Vacation Pay Sick Pay Education Reimbursement Salary: $32.00 - $42.00 per hour LISI is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.