NEW JOB OPENING HELP DESK IN MADISON, WI, USA!
: Job Details :

Job Description Candidates must be current Wisconsin residents. no relocation is allowed. Candidates will be required to be onsite 50% of the time. While one week on one week off may be the overall rule, exceptions will occur requiring additional, short term onsite presence above this. On boarding will be on-site 2-3 weeks depending on experience. Required Experience & Skills: • Help Desk or IT support role with increasing responsibility (3-6 Years) • Advanced experience with the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, and OneDrive (3-6 Years) • Hands-on experience with Microsoft Intune, including compliance policies, and app deployment (3-6 Years) • Proven ability to lead technical troubleshooting sessions and resolve escalated tickets efficiently (3-6 Years) • Familiarity with scripting languages such as PowerShell to automate support tasks (3-6 Years) • In-depth understanding of Windows 11, iOS, and endpoint security principles. • Strong analytical and documentation skills with a focus on process mprovement (3-6 Years) • Exceptional communication and customer service skills (3-6 Years) • Ability to work independently, prioritize tasks, and manage multiple priorities in a fast-paced environment (3-6 Years) • Flexibility to work on-site in downtown Madison or assigned satellite locations as needed incerely (3-6 Years) Preferred Experience & Skills: • Familiarity with scripting languages such as PowerShell to automate support tasks • Hands-on experience with Microsoft Intune, including compliance policies, and app deployment • In-depth understanding of Windows 11, iOS, and endpoint security principles Responsibilities: • Serve as a Tier 2 escalation point for complex or unresolved incidents, including advanced troubleshooting for Windows, M365, Teams, Intune, and device management issues • Act as a subject matter expert (SME) in one or more technology areas (e.g., Intune, Windows deployment, or scripting/automation) • Collaborate with system administrators, network engineers, and security teams on cross-functional technical issues • Lead the documentation of standard operating procedures, KB articles, and technical workflows from the Help Desk perspective • Identify recurring issues and lead efforts for long-term resolution through automation, process refinement, or training • Mentor and train Help Desk II technicians, providing feedback and guidance for skill development • Assist in evaluating and recommending tools, scripts, or technologies to improve Help Desk operations • Assist with onboarding/offboarding processes, including scripting or process development to streamline • Assist with workstation and mobile device imaging, deployment, and configuration as necessary Additional details: • Candidates must be able to lift computers and other related equipment up to 40 lbs

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).