Customer Service Representative
: Job Details :

Customer Service Representative

We are looking for a dedicated and customer-oriented Customer Service Representative to join our team in Bentonville, Arkansas. In this long-term contract role, you will play a key part in providing exceptional support to employees and clients during our benefits administration period. This is an excellent opportunity to make a meaningful impact by helping individuals navigate their health, retirement, and other benefit options.

Responsibilities:

• Deliver accurate and up-to-date information regarding benefit plans, including options, eligibility, enrollment, and claims processes.
• Guide employees through the use of benefit portals and assist with completing enrollment documentation.
• Investigate and resolve customer inquiries promptly and professionally, ensuring a positive experience.
• Maintain thorough and precise records of customer interactions and resolutions within the system.
• Collaborate with internal teams to address and resolve complex issues effectively.
• Uphold the confidentiality and security of sensitive employee and benefits-related information.

Requirements:

• Proven experience in customer service, preferably in a call center or similar environment.
• Strong communication skills, both verbal and written, with a focus on clarity and empathy.
• Familiarity with handling inbound and outbound calls and addressing customer inquiries.
• Proficiency in order entry and managing customer data with accuracy.
• Ability to navigate and utilize online portals or systems for benefits administration.
• Exceptional problem-solving skills and the ability to work independently or in a team environment.
• High level of attention to detail and commitment to maintaining confidentiality.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.