Job Title
Manages day to day relationship with customer plants. Key communicator to the customer's schedulers, logistics and quality. Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manages all request for quotes. Responsible for the content and submission of quotes to customer.
- Responsible for account pricing including: contract review, implementation of price changes, managing purchase price variances (PPV) and resolving price discrepancies.
- Coordinates new product launches with customer, and EMP Purchasing, Engineering and Quality. Responsible for new project kick-off and reports status to customer.
- Manages engineering changes including quotes and implementation.
- Assists in resolving account receivable issues with customer.
- Responsible for monitoring customer satisfaction, processing requests and complaints with affected departments.
- Visits customer plants periodically or as required. Coordinates customer visits to EMP.
Education and/or Experience: Bachelors degree; and two years related experience and/or training; or equivalent combination of education and experience.