LensCrafters - Team Lead
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Join Our Global Leader in Eye Care

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our products are available in over 150 countries, including high-quality brands like Essilor (Varilux, Crizal, Eyezen, Stellest, Transitions), consumer favorites such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, and a network of retail outlets like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network. We also operate leading e-commerce platforms.

Join our community of over 190,000 dedicated employees worldwide, driving innovation in the eyewear and eye care industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you eager to pioneer new frontiers, foster inclusivity, embrace agility, ignite passion, and make a positive impact? Join us in redefining possibilities.

GENERAL FUNCTION

The Team Lead delivers exceptional value by providing outstanding customer service, ensuring customers and patients are always delighted. They assist in store success by managing optical and lab processes and systems to achieve excellent results.

MAJOR DUTIES AND RESPONSIBILITIESIn Retail

• Ensure the LensCrafters team provides exceptional customer service
• Be proactive, solution-oriented, and demonstrate accurate execution and product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

In Lab (if applicable)

• Custom fit glasses and precisely place prescriptions in lenses
• Collaborate with associates to enhance their knowledge, skills, and certifications related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment and demonstrate safe work practices
• Maintain lab tools and systems through regular cleaning and operation

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of optical theory and merchandise
• Excellent communication and listening skills
• Interpersonal skills
• Basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash registers, computers, and calculators
• Leadership and training experience
• Experience with edging and mounting
• Basic optics knowledge and measurement skills

PREFERRED QUALIFICATIONS

• State licensure or ABO Certification (if applicable)
• LensCrafters Final Eyewear Inspector Certification
• Fitting and adjusting certification from LensCrafters
• Experience with optical machinery/instruments
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of store merchandise and lens options

Our Diversity, Equity, and Inclusion Commitment

We are dedicated to creating an inclusive environment for all employees, celebrating diversity, and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.

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