LensCrafters - Assistant Manager
: Job Details :

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Join our global leader in eyewear and vision care

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a platform of high-quality vision care products, iconic brands loved by consumers, and a network providing high-quality vision care and shopping experiences. Our brands include Essilor (Varilux, Crizal, Eyezen, Stellest, Transitions), Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, Costa, and retail outlets like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network. We also operate leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees driving transformation in the eyewear and eye care industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact? Join us in redefining possibilities.

GENERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager. They behave as a business owner within the marketplace & LensCrafters organization, representing the store as the premier destination for vision needs and delivering key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Deliver quality and improvements to exceed all KPIs: sales, conversion, customer count, growth, traffic, profitability, care continuity, exam growth, retention, NPS, and objectives.
• Understand retail business to drive sales, results, and market understanding.
• Support store business plans to maximize sales and profit.
• Partner with the store manager to lead and develop the team.
• Provide clear, constructive, and timely feedback; collaborate on staff development.
• Execute visual directives and maintain store appearance.
• Maintain positive relationships with doctors.
• Ensure team compliance with policies.
• Perform administrative duties.
• Work a flexible schedule, including nights and weekends.

BASIC QUALIFICATIONS

• High School diploma or equivalent.
• 1+ year of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Excellent command of English, both written and spoken.
• Strong communication and listening skills.
• Proven high-level selling skills.
• Ability to problem solve.

PREFERRED QUALIFICATIONS

• College degree or equivalent.
• Leadership experience in retail and customer service.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure or ABO Certification (if applicable).
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.

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