Field Service Technician II - SJC
: Job Details :

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement worldwide.

At Smiths Group plc, we apply leading-edge technology to design, manufacture, and deliver innovative solutions that meet our customers' evolving needs. We are a FTSE100, global business with around 14,600 colleagues across 50 countries. Our solutions impact lives across the planet, enabling industry, improving healthcare, enhancing security, and supporting new homes. We value curiosity, responsibility, challenge, and innovation, and are committed to diversity and inclusion, grounded in integrity, respect, ownership, customer focus, and passion.

Job Description

This position requires daily travel within the San Jose area, including the airport.

The Field Service Technician (FST) troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. Responsibilities include maintaining service logs, exceeding customer expectations, conducting follow-up calls, and ensuring customer satisfaction.

Meet daily service repair needs and foster positive customer relations.

Install, repair, and maintain equipment; provide customer training as needed.

Respond promptly to emergency and scheduled service calls.

Complete scheduled maintenance and document all work accurately.

Manage parts inventory and ensure tools and test equipment are calibrated.

Maintain technical certifications and review logs for open issues.

Participate in service sales opportunities and support revenue programs.

Seek knowledge growth and technical support from senior colleagues.

Participate in site surveys, pilot programs, and special projects as required.

Establish and maintain relationships with product managers and senior FSTs.

Control costs and maximize revenue; complete administrative tasks timely.

Travel, overtime, and varied work hours may be required.

Adhere to health, safety, environmental policies, and export regulations.

Qualifications

Education/Training: Associate's Degree or trade certification in electrical, mechanical, or electronics; military training; or equivalent experience (>3 years in electrical/mechanical field service). Proficiency in MS Office and learning specialized software.

Experience: Minimum 5 years in troubleshooting and repairing electrical/electronic systems.

Knowledge/Skills: Excellent communication, customer focus, teamwork, and responsiveness. Willingness to travel on short notice.

Additional Requirements

• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and handle stressful situations.
• Self-motivated, reliable, and accountable.
• Physical ability to lift/carry 80 lbs and operate industrial equipment safely.

Work Environment

Work is performed at customer locations such as airports, correctional facilities, and ships, requiring mobility and safety awareness.

SDI is a Federal Contractor and a drug-free workplace. Applicants must pass a background check and may require a U.S. Security Clearance.

Additional Information

We offer career growth, inclusive environment, and comprehensive benefits, with compensation ranging from $49,860 to $116,340 annually, depending on experience and location.

All qualified applicants will be considered without regard to protected characteristics. For accommodations, contact ...@smiths.com or call 877-###-####.

Smiths Detection values diversity and ethics, and does not request payment during the hiring process. Apply directly through our careers website.

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