Manager - Member Center
: Job Details :

Ensures a positive member experience in the branch by leading and developing employees, monitoring service standards, and resolving concerns.

Promotes operational excellence by adhering to audit and compliance schedules, minimizing loss, and maximizing accuracy of employees' work.

Engages frontline talent through coaching, observations, development planning, and feedback to encourage their best efforts for members.

Responsible for the growth of members and deepening member relationships within the community.

Builds partnerships with other lines of business at TDECU to provide comprehensive financial solutions for members.

Adapts to changing consumer demands by adopting online/mobile solutions, educating members, and continuously learning to ensure team expertise.

Performs additional duties such as engaging members in the lobby, opening accounts and loans, and participating in organizational committees as needed.

Minimum Qualifications

Education: 4-year degree in Business Management or equivalent work experience.

Experience: 2 years of management experience with direct reports, including coaching and scheduling.

Physical Demands and Work Environment

• Frequent standing, walking, and sitting.
• Vision abilities include close and distance vision, and focus adjustment.
• Moderate noise level in the work environment.

Disclaimer

Texas Dow Employees Credit Union is an equal opportunity employer, committed to non-discrimination in employment on all bases protected by law. Applicants may request accommodations during the application process.

About Us

Founded in 1955, TDECU started with a small loan among employees and has grown to serve communities with over $4 billion in assets and 348,000 members, with 39 service locations. Our mission remains rooted in helping people achieve their financial goals.

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