Customer Success Manager, CoCounsel
: Job Details :

Employer Industry: Legal TechnologyWhy Consider this Job Opportunity:- Salary up to $169,000- Flexibility to work remotely for up to 8 weeks per year, promoting work-life balance- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement- Opportunities for career development and growth through continuous learning programs- Inclusive and supportive workplace culture recognized for its commitment to diversity and belonging- Chance to make a real-world impact in the pursuit of justice and transparencyWhat to Expect (Job Responsibilities):- Partner with customers to define success and deliver educational activities throughout their lifecycle- Monitor customer health by tracking usage data and escalating critical concerns- Identify and activate commercial growth opportunities by collaborating with the commercial team- Ensure customers receive maximum value from their investment, driving retention and growth- Build and present business plans while representing Customer Success in cross-functional meetingsWhat is Required (Qualifications):- Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering)- Prior experience in the legal technology sector or direct experience with legal professionals- Strong business acumen and communication skills, capable of managing customer journeys and conflict resolution- Functional/technical skills in GenAI systems and AI prompting engineering as they relate to legal work- Ability to travel up to 25%How to Stand Out (Preferred Qualifications):- Master's degree or J.D. is a plus- Experience using Gainsight or Salesforce- Understanding of legal workflows, terminology, and common challenges#LegalTechnology #CustomerSuccess #CareerGrowth #WorkLifeBalance #InclusiveWorkplace We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.